I would like to start by saying that if you are here, I am deeply sorry for your loss. I sincerely appreciate that you have considered me to help you through this difficult time. I always strive to create a straightforward ordering process, and the highest quality items to make this transition as seamless as possible. Please read thoroughly to ensure the best possible experience with your jewelry order. ❤
I put together a collection kit that I send with every order so you can have the peace of mind knowing your ashes are handled with the utmost care. It includes a prepaid envelope to send the ashes back to me, a plastic container, as well as a brochure that covers all warranty information and more about our creation process. The price of your jewelry includes shipping of the collection kit, the prepaid envelope to send the ashes back, as well as the shipping of your final product. All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process. Please let me know immediately if your address on file has changed.
You only need to send one teaspoon of ash per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Collection kits will be shipped usually same or next day. Please contact me IMMEDIATELY to change your ring size if it is incorrect on your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It's extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item is available with engraving, and you have purchased the upgrade option. Any notes for engraving that are not applicable to that item will not be able to be added after casting. After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :)
These pieces are considered waterproof, but we do not recommend wearing them in chlorine pools, or exposing them to chemicals (particularly cleaning supplies) please remove your jewelry before doing either of these things. We also highly recommend avoiding cigarette smoke if at all possible, as this may yellow your stone.
Please note, that because these are bespoke items, we cannot issue refunds under any circumstances. However, in the case of any issues with your order, please let me know and I will always do everything in my power to make it right. My number one priority is to make sure you are happy with your jewelry.
This is the type of pieces that has the ashes set under the stones. Comes exactly as shown. Please see other listings for other stone colors for this piece.
•Our silver pieces are sterling silver, unless they are Argentium silver (93.5% silver), and are labeled as such. Sterling silver is 92.5% pure silver and 7.5% copper. Consider choosing another metal if you have a sensitivity to copper.
•Our gold pieces are SOLID gold. We only carry a small amount of gold toned items (gold stainless or gold filled sterling, and they are properly labeled as such.) Please ask if you would like 10k or 18k as opposed to 14k, we can usually accommodate that request for most styles.
•Our platinum pieces are solid platinum. Amazing heirloom pieces that can be passed down for generations.
•Our stainless pieces are non tarnish stainless steel. Great for people with any kind of allergies, they are hypoallergenic.
If you would like, we can scatter any remaining ash in the ocean of San Diego where we live. :) We take a trip twice a year (New Year's Day, and some time during the summer) and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your permission slip that will be in your ash collection kit. They will be scattered along with other customer's ashes, please be aware that they will not be done individually.
This process is done completely by me in my studio in San Diego, California. We will be relocating to Las Vegas, Nevada in July of 2020. Ashes will still be brought to San Diego twice yearly for scattering after this date.
*colors may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made. We can redo the color in most circumstances, prices vary by piece and complexity. Please contact me for a quote if you need to change your color.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!