I would like to start by saying that if you are here, I am deeply sorry for your loss. I strive to create the easiest possible ordering process, and highest quality items to help you through this time. Please follow these detailed steps to ensure the best possible experience with your jewelry order. ❤
I put together a very organized collection kit that I send with every order so you can have the peace of mind knowing your ashes are handled with the utmost care. These items do not require a large amount of ash. We only ask that you send one teaspoon per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Kits will be shipped usually same or next day. Please contact me IMMEDIATELY to change your ring size if it is incorrect on your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time. You can purchase a ring sizer along with your jewelry items if you don't have your ring size yet. Your order will be updated as "in progress" when we receive your ashes.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It's extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item is available with engraving, and you have purchased the upgrade option. Any notes for engraving that are not applicable to that item will be disregarded. After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually.
If you are in need of items containing human ashes, please visit my website (SugarberryMemorials.com) as Etsy strictly prohibits the sale of these items.
These are considered waterproof, but we do not recommend wearing them in chlorine pools, or exposing them to chemicals (perfumes, cleaners, etc.) This piece is 100% natural ash for the inlay. Please see other listings for other additives or choose upgrade from the drop down menu. See opal color chart for numbers and please leave that in the notes to seller, and also leave your choice on the permission slip that will be in your ash collection kit. https://www.instagram.com/p/Bv4y8E0grZ4/
This piece contains ACTUAL ashes. This requires shipping your ashes to my studio. You will receive a shipping notification shortly after purchase, which will be the collection kit on it's way to you. There is a prepaid envelope (for US buyers) as well as a permission slip that needs to be filled out with your final color choice and signed. Please fill the tube in your kit with 1 teaspoon of ashes and send it back at your earliest convenience. Your shipping time for your finished piece will start when I receive your ashes.
If you would like, we can scatter any remaining ash in the ocean of San Diego where we live. :) We take a trip about once a month and scatter them at this location:
Please let us know your preference on your permission slip that will be in your ash collection kit.
This process is done completely by me in my studio in San Diego, California.
*color may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made, as there are no refunds due to color choice.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!