I would like to start by saying that if you are here, I am deeply sorry for your loss. I strive to create the easiest possible ordering process, and highest quality items to help you through this time. Please follow these detailed steps to ensure the best possible experience with your jewelry order. ❤
I put together a very organized collection kit that I send with every order so you can have the peace of mind knowing your ashes are handled with the utmost care. These items do not require a large amount of ash. We only ask that you send one teaspoon per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Kits will be shipped usually same or next day. Please contact me IMMEDIATELY to change your ring size if it is incorrect on your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It's extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item is available with engraving, and you have purchased the upgrade option. Any notes for engraving that are not applicable to that item will not be able to be added after casting. After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :)
These pieces are considered waterproof, but we do not recommend wearing them in chlorine pools, or exposing them to chemicals (particularly cleaning supplies) please remove your jewelry before doing either of these things.
This is the type of piece where the ashes are set under the stone, as opposed to having the stone made from ashes. Ashes will be set with clear enamel so they can be seen from the underside of the ring and through the diamond. You can see a video of this piece here: https://www.instagram.com/p/B4ylIU1AHxg/
If you would like, we can scatter any remaining ash in the ocean of San Diego where we live. :) We take a trip about once a month and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your permission slip that will be in your ash collection kit.
This process is done completely by me in my studio in San Diego, California.
*color may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made, as there are no refunds due to color choice.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!